Kingsway Consulting have set up this policy to assist all types of business activity taking place at Global House, Scunthorpe. We appreciate that occasions arise which necessitate clients/companies to cancel their event or course due to unforeseen circumstances and we therefore try to be flexible in our approach to each individual case. Obviously in some cases this has an effect on our resources, i.e. rooms or Associate Tutors, and we must try to ensure that all parties are not disadvantaged through loss of earning etc. Any such issues are resolved at the discretion of the Director of Enterprise and Innovation.
2. Public Courses (Open Course Bookings)
Customers cancelling a registration, changing course date, or switching courses, delivered by Kingsway Consulting, must do so at least 10 working days in advance in order to avoid paying a 50% cancellation fee.
If Cancellation notice is received less than 5 working days prior to the course date, the cancellation charge will be 100% of the training fee.
Customers substituting a registered delegate from the same company may do so up to the commencement of the course without penalty, other than any substitution costs incurred by Kingsway Consulting. Examples include registrations with validating bodies, provision of additional needs support etc.
3 Customised Training
For onsite learning there is no penalty if a cancellation notice is received 15 days prior to the onsite training date.
If a cancellation notice is received by Kingsway Consulting less than 15 days but more than 10 days prior to the training date, the cancellation charge is 50% of the training fee.
If a cancellation notice is received by Kingsway Consulting less than 10 days prior to the training date, the cancellation charge is 100% of the training fee.